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Zingerman's customer service workshop coming to Holland | Business

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Zingerman's customer service workshop coming to Holland
Zingerman's customer service workshop coming to Holland

News Release:

The ZingTrain is rolling into Holland this summer!  On Tuesday, June 19, the Holland Area Chamber of Commerce and Downtown Holland Principal Shopping District (PSD) will host Zingerman’s of Ann Arbor as they present a training workshop on “The Art of Giving Great Service.”   The morning-long workshop will take place at the Doubletree Hotel and Conference Center (650 East 24th Street) beginning at 8:00 am.  While open to everyone, member businesses from the Holland Chamber and the PSD can attend at a discounted rate.

“Zingerman’s is well known for their amazing food and unique products,” said Mimi Fritz, Downtown Holland Marketing Director.  “And they have set the standard world-wide for great customer service.  We could not think of a better organization to work with for local businesses to develop individual actionplans to improve their quality of customer service.”

The workshop is designed for everyone from corporate executives to busboys.  During the fun and interactive workshop, participants will learn how to build a culture of great service, the reasons why great service is important, how to live, measure, and reward great service, and finally, how to develop an action plan.  Zingerman’s trainers Stas Kazmierski and Elnian Gilbert will also discuss the history behind Zingerman’s vision of great customer service.

“We strongly feel that all our member businesses, from large manufacturers to small retail shops, will benefit from this workshop and we highly encourage everyone to consider attending,” said Jane Clark, President of the Holland Chamber.  “This is a rare opportunity to learn customer service skills from the best of the best.”

While the average price to attend the four-hour “Art of Giving Great Service” seminar around the country averages about $150 an individual, Holland Chamber and PSD members can attend for a discounted price of just $45 per person.  Non members are welcome to attend at the cost of $75 per person.  Advance registration for the workshop is required and is currently being accepted at www.hollandzingrain.eventbrite.com.  Space is limited and thus early registration is highly encouraged.

For moreinformation on Zingerman's and the ZingTrain program, visit www.zingermans.com or www.zingtrain.com  Questionsregarding the Holland workshop can be addressed to the PSD at 616.796.1210 or downtown@cityofholland.com or to the Holland Chamber at 616.392.2389 or events@hollandchamber.org.

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